Skip to main content

London

14th Floor, 30 St Mary Axe

London, EC3A 8BF

0345 279 8880

Edinburgh

1 George Street

Edinburgh, EH2 2LL

0345 279 8880

Leeds

Minerva House

29 East Parade

Leeds, LS1 5PS

0345 279 8880

Bristol

1st Floor, One Brunswick Square

Bond Street

Bristol, BS2 8PE

0345 279 8880

Birmingham

2nd floor, 2 Snow Hill

Birmingham, B4 6GA

0345 279 8880

Jersey

1st Floor, Sir Walter Raleigh House,

48-50 Esplanade,

St Helier, Jersey, JE2 3QB

0345 279 8880

Contact us

Call us: +44 (0)345 279 8880

Mon-Fri: 8:30-17:30 UK time

Email: asc@aberdeenstandard.com


What happens if I have a complaint?

If you have a complaint about any aspect of the service you have received please contact us at:

Write to us at

Aberdeen Standard Capital
1 George Street
Edinburgh
United Kingdom
EH2 2LL

Email us at

customer_relations@aberdeenstandard.com

Call us on

0345 279 8880

Calls may be monitored and/or recorded to protect both you and us and to help with our training. Call charges will vary.


If your complaint is not resolved to your satisfaction, you may be entitled to refer it to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Phone
0800 023 4567

Email
complaint.info@financial-ombudsman.org.uk

Online
Financial Ombudsman Service

Our complaints procedure

Complaining to the Ombudsman will not affect your legal rights and we will inform you of your rights when answering your complaint.